Driver balance and automated driver billing logic
Liza
Last Update vor einem Monat
Every driver in the system has an account with a balance. You can place drivers on a monthly, weekly, daily, or per-order subscription plan. Subscriptions repeat automatically until the driver is moved to a new plan. For per-order plans, the balance is charged each time a job is accepted. You can also combine per-period and per-order fees within a single plan.
Refilling driver balances
Drivers can top up their accounts by:
Bringing cash to the office for manual top-up by a company admin in My hub.
If a driver's balance goes negative, they receive this message:
“You will not be able to accept jobs since your credit is negative. Please add credit to continue work. You can contact the company administrator should you have any questions.”
If a driver is online when the balance becomes negative, the system automatically takes them offline. An email notification is also sent.
Commission from the cash payments
When a ride is paid in cash, the full amount stays with the driver. The billing system records the payment but does not credit the driver’s balance. Instead, it calculates the order fee and deducts it from the driver’s balance.
💡 If your company works only with cash or terminal payments and does not allow negative balances, instruct drivers to top up their accounts before starting their shifts.
Cash payments flow
☝️Note: "Order fee" sum/per cent is set individually for each driver plan.
Basically, your driver always keeps the cash, and the company gets commission through the balance. The system makes all calculations and takes care that all commissions are charged in time.