Terms & Glossary

A web-based or desktop platform used by administrators and staff to manage the overall operations of the ride-hailing business, including user accounts, finances, and system settings.

A digital platform accessible via a mobile application that allows users to request rides, track drivers, and make cashless payments.

An app clone is a software application that closely mimics the features and functionality of an existing popular app. Clones are often developed to capitalize on the established success of the original app by offering similar services. These can be controversial as they can skirt the edges of intellectual property rights and often raise ethical concerns regarding originality and fair competition.

The consecutive acceptance of multiple ride requests by a driver without completing the current ride, streamlining efficiency by minimizing downtime between rides.

Rules and fees associated with canceling a ride after it has been requested, often varying based on how close the driver is to the pickup location.

Mobile application for drivers that enables them to accept ride requests, navigate to destinations, and manage their overall workflow.

A specialized account tailored for businesses and organizations that allows them to manage and track transportation expenses for employees. Corporate accounts often come with features such as centralized billing, detailed reporting, and the ability to set usage policies, providing companies with a convenient and efficient way to handle employee transportation needs through the ride-hailing service.

The destination location specified by the passenger where they intend to be dropped off by the driver at the conclusion of their ride. The drop-off address is entered into the ride-hailing app when requesting a ride and helps the driver navigate to the desired destination.

The real-time optimization of a driver's route based on current traffic conditions that ensures the most efficient and timely transportation for passengers.

A safety feature within the ride-hailing app that allows passengers to quickly call for help or report emergencies during a ride.

The approximate cost of a ride, calculated based on factors such as distance, time, and demand.

The supervision and coordination of a fleet of vehicles, often involving tasks such as maintenance, dispatch, and optimization to ensure the smooth operation of the ride-hailing service.

A real-time tracking feature within the ride-hailing app that allows passengers to share their trip details with friends or family, ensuring transparency and safety during the journey.

The process of determining and sharing the exact location of a user or a driver using GPS or other location-based technologies.

Integrated navigation tools within the ride-hailing app that assist drivers in reaching the destination efficiently.

Adherence to local laws and regulations governing the operation of ride-hailing services, ensuring legal and ethical business practices.

A feature that enables passengers to add multiple destinations to their ride, allowing for convenient stops along the route to pick up or drop off additional passengers or make quick detours.

Digital interfaces that allow users to order services or products in real time, which are then delivered or fulfilled shortly after the request is made. These platforms typically operate via mobile or web-based applications and cater to various needs such as food delivery, transportation, or home services.

An operator or dispatch app in the taxi and ride-hailing industry is a software application designed to manage the operations of taxi and ride-hailing services. These apps enable service providers to manage ride requests, assign drivers, track vehicle locations in real-time, communicate with drivers and customers, and analyze operational data to improve efficiency.

A centralized software system used by ride-hailing companies to efficiently manage and allocate phone ride requests to available drivers. The dispatch platform optimizes the distribution of rides, taking into account factors such as proximity, demand, and driver availability, contributing to a streamlined and organized operation.

The secure online system that processes cashless transactions between passengers and driver-partners within the ride-hailing app

The location specified by the passenger where they intend to be picked up by the driver for their ride. The pick-up address is entered into the ride-hailing app when requesting a ride.

Special alphanumeric codes or discounts provided by the ride-hailing platform, allowing users to receive price reductions on their rides.

A ready-made or ready-to-use solution is a pre-built software application or system that is designed to be immediately deployed and used as is, without the need for any customization.

Incentive schemes implemented by ride-hailing platforms to encourage existing users (referrers) to refer new users (referees) to the service, often rewarding both parties with discounts or bonuses.

A new user who has been referred to the ride-hailing platform by an existing user (referrer), often eligible for discounts or bonuses upon joining and completing their first ride.

An existing user of the ride-hailing platform who refers or recommends the service to others, typically earning rewards or benefits when the referred user becomes active on the platform.

The collection and analysis of data related to ride-hailing operations, including patterns of demand, driver performance, and user behavior, to improve overall service efficiency.

A transportation model where individuals, often strangers, share a vehicle for a common journey. A third-party platform connects passengers in need of a ride with drivers willing to share their vehicles. Ride-sharing services are typically facilitated through mobile applications, allowing users to request rides, track their assigned driver's location, and make cashless payments.

Software applications that mimic the core functionalities of popular ride-hailing services like Uber or Lyft. These clones are often developed by third parties and are used by startups looking to enter the ride-hailing market without developing a unique app from scratch.

A transportation service that enables users to book rides through a mobile application, connecting them with nearby drivers.

Various types of vehicles available for booking, ranging from standard sedans to larger vehicles or premium options.

The duration passengers are required to wait for a driver to arrive after requesting a ride.

A white-label app or solution is a software product that is developed by one company but can be branded and sold by any company. White-label solutions are fully supported and maintained by the original developer but can be customized with the branding requirements of the purchasing company. This allows the purchasing company to offer the product or service without the expense and time involved in developing it from scratch.

Vehicles that produce no tailpipe emissions, such as electric cars, which some ride-hailing services encourage for environmental sustainability.