How does the Intelligent Queue Algorithm work?
Yana Borisevich
Last Update منذ ١٠ أيام
Our system uses a smart and fair job distribution mechanism known as the Intelligent Queue.
What happens when an instant order is placed?
Searches for available drivers within up to 100 km of the pickup point.
Filters them based on their individual working radius (set in the Driver App).
Builds a queue of eligible drivers.
Sends the offer to drivers one by one based on their position in the queue, until it is accepted.
How is driver priority calculated?
Each eligible driver in the queue is ranked using a priority index, calculated from three factors:
Driver Karma – a score based on actions like accepting, rejecting, or canceling rides.
Waiting Time – how long the driver has been idle since their last completed trip.
Distance to Pickup – closer drivers are favored:
<1 minute is prioritized over >1 minute,
1–5 minutes is better than 5–8,
8+ minutes is the least preferred.
Drivers with the highest priority index are offered the job first.
- Faster service for customers – Orders are assigned more quickly, reducing wait times.
- Fair job distribution – Rides go to drivers based on real-time metrics, not just location.
- No physical queueing needed – The system tracks each driver’s place automatically.
- Incentivizes good performance – Ignoring or rejecting jobs resets a driver’s waiting time, pushing them down the queue.
Example of the Intelligent Queue in action
Let's say two drivers are within a 5-minute pickup range:
Driver 1: Last ride ended 3 minutes ago.
Driver 2: Last ride ended 15 minutes ago.
Even with similar karma and distance, Driver 2 gets the job offer first due to their longer waiting time. If they decline, it moves to Driver 1.
- First Round: The system sends the order to drivers within their working radius.
- Second Round: If no one accepts, the system extends the search to include drivers up to twice their working radius (e.g., a 10 km radius becomes 20 km).
If a driver receives an offer outside their working radius, the app shows a notification on the Offer screen, allowing them to manually accept if they choose.
