Can't top up your balance (required billing details)?
If you see a banner saying that balance top-up is only available through support, here's what to do.
Liza
Last Update 22 dagen geleden
When topping up your balance for the first time, you may see a banner in your account indicating that the payment needs to be processed manually by our support team. This is expected, as some accounts require a one-time verification before self-service payments are enabled.
Please fill out this form with your billing details and within 1 business day our finance team will create a billing account so you can top up your balance easily.
If you are registering as a company:
- Company name
- Registration number
- VAT ID
- Email for invoice
- Country
- City
- Post code
- Address
If you are paying as an individual:
- Company name
- Your name
- Email for invoice
- Country
⚠️ Please make sure all information is accurate and matches your official documents. Incorrect billing details may cause delays in processing your payment or issues with your invoices. You are responsible for the accuracy of the data provided.
If you have additional questions, visit our Help Center or post in our Community.