How to top up your company balance
Add funds to your company. Automatic balance top-up
Liza
Last Update 5 dagen geleden
Topping up your Onde.Light balance is simple. Before your very first top-up, you'll need a billing account on our side — we create it for you based on the details you share. Once it's ready, every top-up after that is fully self-service in My hub.
First top-up: create your billing account
Here is how look created billing account in your admin panel:
All future top-ups: self-service in My hub
Once your billing account is set up, topping up takes less than a minute.
1. Go to My hub
Open My hub and navigate to the Settings section. Select the Billing tab.
Within the Billing tab, go to Plan & balance and click Top-up balance.
Step 2: Choose the payment method
- Credit/debit card: The funds will be added immediately.
- Bank transfer: The transaction will be verified within up to 3 business days.
You're all set!
- Each billing cycle consists of 30 days.
- If the balance of your company becomes negative, you'll have 7 days to cover the debt.
- In case the debt isn't covered during this period, the system will suspend the company, regardless of your billing cycle.
- Once you top up the balance, the time your company account has been suspended will be added to your current billing cycle.
The example screenshot below shows a situation where, despite the next billing date being far in the future, the account is up for suspension in 4 days 21 hours.
To avoid issues, be sure to cover your negative balance in advance.
You can also enable automatic top-ups triggerred by the balance value. For example, you can set it to top up your account with 100$ once your balance drops below 50$. See screenshot below:
