Drivers report guide

Drivers report is a perfect tool to assess your drivers' KPIs and strategise your fleet management.

A driver report is a database of all your drivers with an efficient layout and display of every driver profile/vehicle details, which can be exported or printed out for reference.

The report also gives a clear picture of every driver's operations over a certain period.

Based on report showings, you can make grounded decisions on a lot of parameters that will determine your fleet policy. Among others are:

• number of offers a driver accepted, rejected, ignored

• number of orders a driver cancelled

• total of service and transaction fees that a driver paid as per his plan.

For example, if you download a report and see that a driver ignores or rejects offers, you can contact him to verify the reason. Temporary account suspension might be just the penalty for such cases. If the report shows an increase in order cancellations by drivers it might be high time to impose cancellation fees.

Let’s have a look at Drivers report values and the meaning behind them:

A. Driver ID

Unique identification number of the driver generated by the system

B. Custom key

Internal driver ID, which can be set for a driver by a company manager in My Hub

C. Name

Driver name

D. Email

Driver email

E. Phone

Driver phone number

F. Profile state

Driver profile status (active, invited, not activated, suspended, closed). Driver status is visible in the Tab drivers of My Hub and can be updated from a driver's profile. For example, a company owner may suspend an Active driver (status will change to Suspended) or delete his profile (such driver will have a state "Closed" in the report.

G. Driver license

Driver license number

H. About driver

Note about driver

Is filled in by the company owner in a Driver's profile. The purpose may be to distinguish drivers by partner fleets, etc.

I. WASL status

Driver’s status in the WASL system (is relevant for partners from KSA only. Write to us at [email protected] to activate WASL integration first).

J. WASL driver eligibility expires at

The last day the driver is eligible in the WASL system (relevant for partners from KSA only. Write to us at [email protected] to activate WASL integration first).

K. WASL vehicle eligibility expires at

The last day the vehicle is eligible in the WASL system (relevant for partners from KSA only. Write to us at [email protected] to activate WASL integration first)

L. WASL vehicle license expires at

The last day the vehicle’s license is eligible in the WASL system (is relevant for partners from KSA only. Write to us at [email protected] to activate WASL integration first).

M. Payment documents

Additional documents for driver payouts (available if configured)

N/B: Temporarily not available

N. Vehicle type

The main vehicle type the driver works on (Classic, Economy, Business, etc.)

O. Vehicle model

Driver car model (Ex: Volkswagen polo)

P. Vehicle color

Driver car color

Q. Year

Driver car production year

R. Vehicle plate number

Driver's car plate number

S. Vehicle board number

Driver car board number

T. Max passengers

Driver car customer seats number

U. Total orders

Number of orders a driver performed during the reporting period (instant and pre-orders)

Total orders = CANCELLED_BY_DISPATCHER + CANCELLED_BY_DRIVER+ CANCELLED_NO_PASSENGER + CANCELLED_DECIDED_NOT_TO_GO + CANCELLED_NO_TAXI + CANCELLED_DRIVER_OFFLINE + FINISHED_PAID + FINISHED_UNPAID (O = Y+Z+AA+AB+AC+AD+AE+AF)

V. Total asap offers

Number of ASAP offers received by the driver during the reporting period.

Total asap offers = Accepted asap offers + Rejected asap offers + Ignored asap offers (V=W+X+Y).

W. Accepted asap offers

Number of ASAP orders the driver accepted during the reporting period.

X. Rejected asap offers

Number of ASAP orders the driver rejected during the reporting period.

Y. Ignored asap offers

Number of ASAP orders the driver ignored during the reporting period.

Z. Total future offers

Number of future offers received by the driver during the reporting period. Offers for future orders are added once the pre-order is completed.

Total future offers = Accepted future offers + Rejected future offers + Ignored future offers (Z =AA+AB+AC).

AA. Accepted future offers

Number of future orders the driver accepted during the reporting period. Offers for future orders are added once the order is completed.

AB. Rejected future offers

Number of future orders the driver rejected during the reporting period.

AC. Ignored future offers

Number of future orders the driver ignored during the reporting period.

AD. Cancelled orders

Total number of ASAP and future orders the driver cancelled during the reporting period.

AE. Total balance refill (currency)

Total amount added to/debited from a driver's balance during the reporting period.

It includes the following:

-all successful credit card payments by customers

-all payments via the THIRD PARTY payment method

-all successful credit card top-ups by drivers

-manual driver account corrections via My Hub (+ and -)

-promo codes discounts

-driver payout transactions

AF. Total service fees (currency)

Total of “Order fees” according to driver subscription = “fee per period” + “cost per order” total + "driver cancellation fee"

AG. Total transaction fees (currency)

Total of “Transaction fees” according to driver subscription = “cost per transaction” total

AH. Paid orders total (currency)

Total amount paid for the orders during the reporting period. The sum of all successful payments for trips by clients.

AI. Unpaid orders total (currency)

Total amount for all unpaid orders during the reporting period

AJ. CANCELLED_BY_DISPATCHER

Number of driver orders cancelled by the operator for the reporting period

AK. CANCELLED_BY_DRIVER

Number of orders cancelled by the driver for the reporting period.

AL. CANCELLED_NO_PASSENGER

Number of orders that ended due to the fact that the customer didn't show up (a driver can choose this reason if the customer doesn't get to the pick-up location for more than 5 minutes). For such cases a customer will be charged with a cancellation fee if set.

AM. CANCELLED_DECIDED_NOT_TO_GO

Number of orders cancelled if the customer decided not to go. For such cases a customer will be charged with a cancellation fee if set.

AN. CANCELLED_NO_TAXI

Number of orders cancelled by customer when the driver is late for a pick up (when driver is late for more than 3 minutes (of ETA) and distance from driver to pick up/customer location is more than 200 meters). For such cases a driver is charged with a cancellation fee if set.

AO. CANCELLED_DRIVER_OFFLINE

Number of orders that are cancelled due to the fact that the driver goes offline for more than 10 minutes

AP. CANCELLED_EXPIRED

Number of pre-orders which had a driver assigned for them, but the driver didn't arrive at the pickup location to perform this order. This status is assigned to pre-orders 2 days after the pick-up time requested by the customer.

AQ. FINISHED_PAID

Number of orders that are finished with “Paid” status

AR. FINISHED_UNPAID

Number of orders that are finished with “Unpaid’ status

AS. current plan

The name of the current driver plan (if available)

AT. next plan

The name of the next driver plan (if available)

AU. next plan starts

The date and time of the transfer to the new plan

AV. Sub-state

The driver's activation step. It can be:
a) INCOMPLETE_REGISTRATION (the driver didn't fill in all the required fields);
b) WAITING_FOR_ACTIVATION (all the information is added, the profile is waiting for the company manager's approval);
c) REJECTED (the company manager rejected the driver's application);
d) ACTIVATION_ON_HOLD (the company manager decided to postpone acceptance/rejection of this driver's application).