What is Orders history in My hub?
Yana Borisevich
Last Update 23 days ago
The Orders History section in My Hub allows authorized company users to view past customer and driver orders. It’s a powerful tool for quick order review and resolving support issues, such as:
Incorrect trip costs
Cancellation fee disputes
Route deviations
Who can access orders history in My hub?
Drivers and operators with Basic, Standard, or Advanced permissions (if "View & search orders by phone number" is enabled).
Full Access users have this option enabled by default.
How to view orders for drivers or customers
Step 1. Go to My hub and open the Orders History tab. Choose the relevant category:
- Customers
- Drivers
(The search process is the same for both, so we’ll use “Customers” as an example.)
Step 2: Enter a valid customer or driver phone number in international format (with or without "+"). You can apply filters like:
- Order status
- Date (MM/DD/YYYY)
- Creation date and time
- Order type (Instant / Pre-order)
- Order status (at the time of search)
- Cost difference (Final cost - Estimated cost)
