How can you track your company's performance?
Yana Borisevich
Last Update 3 bulan yang lalu
Track your company’s performance directly in My Hub under the Analytics tab.
Here's a breakdown of the key charts and their value:
Assigned vs. Missed Orders
This chart shows the ratio of orders accepted vs. missed by drivers over a specific period (day, month, year).Assigned Orders: Jobs accepted by drivers.Missed Orders: Jobs not assigned within the proposal time (reasons not considered).
Booking Sources
This chart shows orders split by the platform they originated from.
Driver Median Response Time
This chart shows the time drivers take to confirm or bid on a job offer (median value - the middle number in a group of numbers when you line them up from smallest to biggest).
☝️Faster responses improve company reputation.☝️Long response times may indicate issues like missed notifications or low driver engagement, requiring action to motivate drivers.
☝️Faster responses improve company reputation.☝️Long response times may indicate issues like missed notifications or low driver engagement, requiring action to motivate drivers.
Driver Response Time vs. Client Waiting Time
This bar chart shows how driver response time affects client cancellations
☝️Identify the optimal response time to balance client satisfaction and driver performance.
Order Statuses
This chart shows orders categorized by status.
There are 5 types of orders:- Completed — all the orders your drivers accepted and completed (paid and unpaid);
- Cancelled by driver — all orders your drivers cancelled (because a customer did not show up because a driver was offline, or because there was no trip confirmation).
- Cancelled by customer — all orders accepted by your drivers but cancelled by customers (because a customer decided not to go, or because there was no taxi arriving at the pickup point).
- Cancelled by operator — all orders accepted by your drivers, but cancelled by an operator for whatever reason.
- Cancelled by system - all the orders cancelled by the system for technical reasons
☝️Spot trends in cancellations and address specific issues (e.g., driver engagement or fleet size)
Total Revenue
This chart shows the total revenue from drivers and customers, including driver top-ups and manual account top-ups.
☝️Use this as a bookkeeping tool to track income flows and assess revenue growth from various sources.
☝️Use this as a bookkeeping tool to track income flows and assess revenue growth from various sources.
By analyzing these charts regularly, you can: