How to track your company's performance

Track your company’s performance directly in My hub under the Analytics tab. 

Here's a breakdown of the key charts and what they tell you:

• Assigned Orders: Jobs accepted by drivers.




• Missed Orders: Jobs not assigned within the proposal time (regardless of reason).
  
  

☝️ Fewer missed orders mean better operational efficiency. A high number could signal the need to review your business model.

Displays the platforms from which orders originated.

☝️ Identify which platforms generate the most revenue.
☝️ Evaluate the effectiveness of partnerships (if applicable).

Shows how long it takes drivers to confirm or bid on a job offer (median = the middle value when all times are listed).

☝️ Faster responses boost reputation.
☝️ Slow responses may signal missed notifications or low driver engagement—take steps to motivate drivers.

A bar chart comparing driver response times to client wait times and cancellations.

☝️ Helps pinpoint the optimal response time to reduce cancellations and improve customer satisfaction.

Breaks down all orders by status:

• Completed — Accepted and completed by drivers (paid and unpaid).




• Cancelled by driver — Cancelled by the driver (because a customer did not show up because a driver was offline, or because there was no trip confirmation).

• Cancelled by customer — Cancelled by the customer after the driver accepted (e.g., customer changed their mind, no taxi arriving at the pickup point).

• Cancelled by operator — Cancelled by an operator after the driver accepted.

• Cancelled by system — Cancelled by the platform for technical reasons

☝️Spot trends in cancellations and address specific issues (e.g., driver engagement or fleet size)

☝️ Use this to monitor financial performance and growth from different income streams.