How to organize and view orders in the Operator App?
Yana Borisevich
Last Update 25 days ago
Instant orders can be filtered by status. The “By status” filter allows an operator to filter Instant orders, selecting one or any combination of the below statuses:
- Unassigned - searching for driver
- On trip - a driver has started the trip from A to B
- Cancelled - cancelled regardless of the order source
- Finished - finished paid and finished unpaid
- Unpaid - finished unpaid
- All mine - all orders created from one’s operator account.
One can create a filter to display a list of orders within any or a combination of the above statuses. Just select the statuses you want to review Instant orders for. The smart list gets auto updated as per selected statuses.
Preorders can be filtered by status and by date.
Search works by:
- customer (full phone number)
- driver (full phone/board/plate number)
- order ID
Search allows you to check:
1.an active order by order ID/customer number/driver phone/board/plate
2. all past orders for the last 30 days by customer number/driver phone/board/plate
3. any past order ever processed by the company by the order ID (NB: orders with SEARCH EXPIRED status can only be tracked in reports).