How to track order routes and booking history in the Operator App?
Yana Borisevich
Last Update 25 days ago
The Operator App helps monitor ongoing trips, track driver routes, and review past bookings. It allows operators to search past trips within 30 days using driver or customer numbers. Orders can also be retrieved by order ID, ensuring easy access to trip details for resolving any concerns.
At the bottom of the trip window, the map displays:
Order routes
Complete booking history
The system stores 3 types of order routes:
Actual route to pick up
Actual order route
Estimated order route
Actual route to pick up - a dashed line on the map that displays the route a driver took from his original location to pick up (A)
Actual order route - a solid black line on the map that displays the real route of the trip from the point where driver swipes to “start the trip” (A) to the point where a driver swipes to “finish” (B)
Estimation order route - a solid purple line on the map that displays the route built by Google once the order with defined pick up (A) and drop off (B) is submitted into search.
“Booking History” is stored in the top right corner of the map. Both booking history and route details can be hidden and shown again by pressing on the arrow button:
“Booking history” is a log of all trip statuses and their timing. It is realized via pictograms which upon clicking transfer to a specific point during the trip (pin on the map).
Major “Booking history” pins are:
