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Operator app

Last Update 14 dagen geleden

What is the Operator app and how does It work? How to assign a driver manually How to reassign the order in the Operator app How to cancel the order in the Operator app? How to duplicate an order

What is a special cost in Operator app?

Yana Borisevich

Last Update 14 dagen geleden

Operators have a great option of setting “Special cost” for rides originated in Operator app.

“Special cost” is a great tool to promote your “call-center” service, attract new operator app users and increase your business revenue.

“Special cost” can be set and updated by operator at any stage of the order before a driver swipes to “Start a ride” and the order status changes to “On a Ride”.

There are two types of “Special cost” from operator app:


a) Fixed cost

An operator specifies the exact sum for this or that trip, without setting a limit of km/mi and minutes on the ride. Such cost displays as “Fixed” on operator app screen and driver app.

All orders of this type will be processed on a fixed fare regardless of time or mileage on the trip. 

b) Special Cost

An operator sets special cost, plus specifies the exact number of km/mi and minutes included into this special cost. Thus, he sets a limit for mileage and time included into this cost.

If a trip exceeds this limit the calculation will be carried on as per taximiter settings of the service the order is processed on.

Setting special cost for reassigned orders


If the author of the order is allowed to set special cost as per his operator type permissions the operator who assigns the order to himself will also be able to set special cost. The table below shows general rules:
☝️Note: Mind that an operator has a right to overrule the “Fixed cost” value that the system calculates for services which work on fixed cost tariff. Operator can set his own “Special cost”, higher or lower than the fixed value advised by the system. Even if the order on the original fixed cost has been accepted by the driver the operator can update its value and the driver will just see the new “Fixed cost” on his app.

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