Why do I see orders from other companies in the passenger app?
Liza
Last Update 4 maanden geleden
This can happen only during the testing stage.
While you are testing, the same Passenger app template may be used for testing by different companies in your country.
When you are ready to go live (start using the app with real passengers and receive real orders), we approve your request and connect the Passenger app to your My hub account.
After the connection:
✅ Orders from the Passenger app are linked to your company ONLY
✅ Your drivers receive orders ONLY for your company (inside your operating zone)
While you are testing, the same Passenger app template may be used for testing by different companies in your country.
When you are ready to go live (start using the app with real passengers and receive real orders), we approve your request and connect the Passenger app to your My hub account.
After the connection:
✅ Orders from the Passenger app are linked to your company ONLY
✅ Your drivers receive orders ONLY for your company (inside your operating zone)
❗️Important
Inside your operating zone:
✅ Your passengers will see only your drivers
✅ Your drivers will see only your passengers’ orders
👉 Read how to set your operational zone: https://ondelight.tawk.help/article/how-do-i-customize-my-companys-operational-area
✅ Your passengers will see only your drivers
✅ Your drivers will see only your passengers’ orders
👉 Read how to set your operational zone: https://ondelight.tawk.help/article/how-do-i-customize-my-companys-operational-area
And check if you went to the prod stage after demo mode. https://ondelight.tawk.help/article/how-to-switch-to-live-mode