I didn’t find answers to my questions. What should I do?

Our Help Guides cover everything from registration and setup to managing drivers and handling orders.

But if you’ve already checked the relevant categories and used the search bar — and still can’t find what you’re looking for — the best next step is to visit our Community. There, you can ask questions and get answers from experienced users, taxi business owners, and the Onde.Light support team.

1️⃣ Go to the Community – Click here to access our support forum.

2️⃣ Pick the right category – Our Community is organized into sections by product, such as My hub, Driver app, Operator app, and Web app. Choose the category that matches your question.

3️⃣ Describe your issue clearly – Include as many details as possible, like your company name, screenshots, or phone number (if needed). The more context you give, the easier it is for others to help.

Our team and experienced users monitor the forum regularly and will respond as soon as they can.

✅ Check the Help Guide for related articles
✅ Use the search bar to find existing answers
✅ Review recent discussions in the Community

If you’ve done all of the above and still need help, the Community is the best place to ask!