I didn’t find answers to my questions. What should I do?

Lizaveta

Last Update 3 months ago

Our Help Guides cover a wide range of topics, from registration and setup to managing drivers and handling orders.

However, if you’ve searched relevant categories and used the search bar but still couldn’t find the answers to your questions, the next best step is to visit our Community. Here, you can ask your questions and get answers from experienced partners, other taxi entrepreneurs, and our support team.

How to get help from the Onde.Light Community

1️⃣ Go to the Community – Click here to access our support forum.
2️⃣ Choose the right category – Our Community is organized into sections for different products, such as My Hub, Driver App, Operator Panel, and Web Booking Panel. Select the one that best fits your question.
3️⃣ Describe your issue clearly – Provide as much detail as possible, including your company's name, screenshots, phone numbers if needed, etc.

Our team and experienced partners actively monitor the forum and will provide guidance as soon as possible.

Why use the Community?
Since Onde.Light is a free platform, direct customer support is not available. Instead, we offer a self-service Help Guide and the Community where users can ask questions.
Before Posting, Try These Steps:

✅ Check related articles in the Help Guides
✅ Use the search bar to find existing answers
✅ Review recent discussions in the Community

If you’ve done all of the above and still need help, the Community is the best place to ask!

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