Yana Borisevich
Last Update 19 dagen geleden
Each taxi company has rush hours when demand exceeds supply. Allowing one service to receive orders of another helps to pass such situations smoothly. That is why we developed this option for our customers.
How to set up
To allow service A to receive orders of the service B you need to proceed to My hub >> Services >> service B >> scroll down in "General settings" tab >> Move slider of service A to the right side. So if you want for Business service to receive orders of the Economy, go to the Economy service and allow Business to work on the rate.
How it works
Let’s allow business service to receive jobs on the Economy rate. Once customer orders Economy cab, the system checks if there are any suitable taxis in the area. As we can see in the picture, there are 2 cars available: one Economy and one Business. The system will form a queue of these drivers depending on their karma, waiting time and ETA (please check our post intelligent queue algorithm for more details). The order will go to the first driver in the queue. If this driver ignores/rejects the order, it will be offered to the next driver in the queue.
Job distribution if drivers of one service are allowed to receive orders on other services
How much the customer will pay
Customer always pays for the service ordered, not the one he/she finally received. Once a Business driver accepts the order, the system will introduce him to the client as an Economy driver. The customer will pay for this ride according to the economy fares. We do not advise to enable the option "Allow drivers with the following service types to receive jobs for this service" for the services with higher level.
if a Business driver accepts the order of Economy, the client will see him as an Economy driver
Can my driver reject offer of another service?
Yes, definitely. Once the the system offers an order to the driver, on the top of the screen it will show a name of the service the client asked. So if the driver accepts the order, he agrees with its fares as well.
