Customer additional fee

The additional fee helps cover extra charges required by local regulations, such as VAT, taxes, or other service-related costs.

To set additional fee rules proceed to Services > select specific Service > Fee settings > Additional fee

• Including:
  The fee is included in the trip cost. It is shown as an informational note, for example: “Additional fee 10%, VAT is included in the trip cost.”
  This is visible in:
• Price estimate before booking (for operators)
• Trip receipts and trip history (for customers, drivers, operators, and the company)
• On top:
  The fee is added on top of the trip cost and appears as a separate line in receipts. Example: “Additional fee 10%, VAT is added on top of the trip cost.”
  This fee is shown:
• Before booking (to customer, driver, and operator)
• In receipts and trip history for all roles

• Additional Fee Name: any custom label (e.g. VAT, Service Charge)

• Additional Fee Value:

  • Percentage: 0–100%

  • Flat value: 0.1 to 999,999,999,999,999
    
    

Note: The additional fee is covered by the passenger.

• Driver plan order fees: calculated excluding the additional fee (100% of the fee goes to the driver).

• Driver plan transaction fees: calculated including the additional fee (the fee is shared between driver and company).

Additional fee in Operator app:

To get tips on cancellation fee configuration consult the post Cancellation fee logic.