How to add a new service type. Step 1: General Settings
Lizaveta
Last Update hace 22 días
Multiple service types of different categories (Cars, Delivery, Electric, etc) are integrated into the system—read more about them here.
Setting up the right services and rates is a key factor in ensuring your company’s market success.
Adding a new service
To add a new service navigate to the “Services” tab in the Management section of My hub. Tap on “Add service” in the top right corner of the screen.
You can also follow along with our video tutorial for a visual walkthrough of this step. Below the video is the text version of the process.
1. Choose the Service Type
Select your desired service type from the dropdown menu (e.g., Car, Bike, Delivery).
2. Set a Custom Service Name (Optional)
You can rename the service using custom text, symbols, or emojis.Note: The custom name will appear in the customer app only if it’s the sole service of that category.3. Choose the Rate Type
- Regular Rate – Fare is calculated based on distance, time, flag-down fee, and minimum cost.
- Hourly Rate – Fare is based on the number of hours booked.
4. Select the Route Type
- Car route
- Bicycle route
- Direct line route (straight-line distance)
5. Enable Preorders (Optional)
Allows customers to book a ride for a future time.These are broadcast to 500 drivers in the operational area, selected randomly.
6. Enable Instant Bookings (Optional)
Open the drop-down list and choose the maximum number of passengers for the service.
This will appear in the service card in the customer app.
8. Working Area Options
Enable or disable areas where this service will be active.
9. Invisible for Customers
If checked, the service will be hidden in the Web App and can only be booked via the Operator App.
10. Show ETA as 8 Minutes (Optional)
Overrides real ETA and always displays 8 minutes if the actual ETA is longer.11. Display Cost in Driver App
Choose when drivers can see trip costs:- Always
- When trip starts
- At the end
- For manual payments only (shown only for cash/terminal payments)
12. Allow Drivers on Other Services to Accept This Service’s Jobs
Useful during peak demand when driver supply is limited.
13. Enable Back-to-Back Rides
Allows drivers to receive a new order request while finishing a current trip.14. Drop-Off Address Visibility
Choose whether drivers can see the drop-off address for instant bookings.
15. Passenger Details Visibility (Preorders)
Set whether drivers can see the passenger’s phone number and name before the trip starts.
16. In “Operator App" you may set the service pin color on the Operator App map. All the drivers on this service will have the same pin color on the map.
Once all settings are configured, click “Next” at the bottom right to proceed to Step 2: Payment Methods