How to add a new service type. Step 1: General Settings
Lizaveta
Last Update 2 mesi fa
Multiple service types of different categories (Cars, Delivery, Electric, etc) are integrated into the system—read more about them here.
Major configuration every company should make is the addition and set-up of the services it's going to provide. Proper service rates set-up is one of the markers that secures a company’s success on the market.
To add a new service navigate to tab “Services” in the Management section of My hub. Tap on “Add service” in the top right corner of the screen.
The process of service configuration is straightforward yet comprehensive, consisting of four key steps:
- General Settings
- Payment Configuration
- Fee Settings
- Night Rates
To get started, you can watch our detailed video tutorial on how to complete the main settings. Following the video, you'll find a text description of the process.
1. Select the necessary “Service type” from the dropdown menu in the pop-up window.
2. Give your service a Custom name in case you want it to be different from the default service type name. Just add the name you want (custom symbols, emoji are allowed) to the “Name” field and your customer app will display the custom service type name. This is on condition that you have just 1 service on the same services, otherwise, the customer app will show the default service type name.
3. Choose “Regular” or “Hourly” rate type. For regular rate type services trip cost is calculated as per taximeter mode and fee settings (per min/per km value, flag down fee, minimum cost).
For “Hourly rate” services, trip calculation is based on per hour value.
4. Select the Route type from the three options in the dropdown list:
car route
bicycle route
direct line route
5. and 6. Set the type of orders your service will work on: Preorders and/or instant bookings (ASAP).
Preorder is placed when a customer needs a ride for some time in the future.
Preorders are sent to 500 drivers on the service within company's operational area regardless of driver location. The drivers are selected randomly by the system.
Instant booking is made when a customer needs a ride this very moment.
Instant bookings are sent to drivers on the requested service when the pick up is within drivers’ working radius. They are distributed to drivers as per Intelligent queue algorithm.
8. In “Working areas options” you can enable/disable the areas in which your service will be available for.
9. Tick the box “Invisible for customers” in case you want to hide the service for booking via Web app. Such services will only be available for orders via Operator app.
10. Enable "Show driver ETA=8 min even if it’s longer" in case you want your customers to see 8 min ETA for any trip request when a driver's arrival to the pick-up exceeds 8 minutes.
11. “Display cost in driver app” option.
As part of driver management flow you may also decide WHEN to show trip cost to your drivers: Always/When trip started/At the end of the trip/For manual payments only. With “For manual payments” option if the order is on a card payment method the trip total is hidden from the driver, for cash/terminal order the driver can see the trip total on the "Payment confirmation screen" only.
12. In “Allow drivers with the following service types to receive jobs for this service” you can allow drivers on other services to receive jobs on this one. This is ideal for times when a demand for a certain service may exceed the number of available drivers on the requested service.
13. Enable “Back-to-back” rides for drivers by switching the toggle, in case you want to allow drivers to receive a request for a new order while they are finishing a previous one.
14. The next feature gives you ability to allow or disallow the drivers on the service to see drop off address for instant orders.
15. Allow or disallow the drivers on the service to see passenger details (phone number and name) before pre order starts.
Now that you have covered all the General settings, tap “Next” in the right bottom corner of the page and proceed to Service configuration 2. Payment methods: trip calculation options.