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My hub

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*Driver starting bonus: How enhanced bidding works

Liza

Last Update setahun yang lalu

❗️Important: This feature is ONLY available for fleet packages that include a passenger application.

Want to motivate drivers to accept more orders or attract faster responses during peak hours? The Bonus for Drivers feature lets passengers add a little extra reward on top of the trip fare — and it works great! This feature is especially helpful for:
  • Busy hours or high-demand zones
  • New launches where you want to support early drivers
  • Encouraging driver behavior without changing base pricing
How it differs from standard bidding
Unlike traditional bidding systems where users can both increase and decrease trip costs, our enhanced bidding feature works differently:
  • Passengers can ONLY increase the trip value by adding bonus amounts
  • Base trip pricing remains protected and cannot be lowered
  • Drivers receive the full base fare PLUS any bonus offered by the passenger.
  • Starting bonuses are non-refundable once a driver accepts your trip


This approach ensures fair pricing for drivers while giving passengers the flexibility to incentivize quicker pickups during high-demand periods.

How to enable it

  1. Log into your My hub panel
  2. Go to Services → Choose service type → Follow "Payment options"
  3. Find the section “Starting bonus from customers to drivers”
  4. Turn the toggle ON

  5. Specify bonus amounts that will be available in the Customer app.

    A minimum of 3 and a maximum of 5 bonuses can be configured. Bonus value allowance includes both integrals (for example 3, 5) and fractions (e.g. 4.5). You can edit the number and value of a bonus at any time.

  6. Save changes
Once enabled, passengers using your passenger app will see a new field to add a bonus before confirming their ride.
☝️Notes: Mind that “Order total calculation” has to be “Enabled” for the “Starting bonus from customers to drivers” section to display in Payment methods. The feature is hidden with the disabled “Order total calculation”.
How to add a starting bonus to drivers from Customer app?
Open the Сustomer app, set your order up and tap “Confirm order”. The system will offer you to add a bonus to the driver on a pop-up screen “Want to get a car faster?”Select the bonus you wish to apply or tap “skip” to proceed with the original estimation.
Once a customer adds a “Starting bonus” a driver can review it on the new offer screen. The bonus is shown separately from trip estimation to motivate the driver to accept the order. If the driver ignores the offer, it will go to the next driver as per the intelligent queue algorithm.
A customer can NOT add a “Starting bonus from customers to drivers”:


  • for preorders
  • for service types that have multiple services visible for customers (for e.g. 2 Classics). Mind that if a service type has 2 services and service 1 is invisible for customers, but service 2 is available for orders from the customer app, customers will be able to add bonuses for drivers on service 2.
  • for orders from the Operator app
  • for orders from the Web app
  • for similar services of 2 companies with overlapping areas within one brand (For e.g. Classic in company 1 and Classic in company 2).


“Starting bonus from customers to drivers” is logged in:
  • Operator app (for the ongoing orders and in order history)
  • Customer app > My orders > “Bonus to driver” section in each order details
  • Driver app > Recent jobs > “Bonus from customer" section in each order details
  • Trip summary
  • Order report
☝️Notes:

1. If a company has rounding rules for their fares, the bonus value is rounded per the rounding formula. 

2. Order history in My hub shows the final trip cost, without the breakdown into trip fare, driver bonus, etc.

3. Driver plan order fee (dynamic and fixed) is charged from the trip cost excluding the driver bonus, as the bonus is a driver's personal earnings. Driver plan transaction fee (dynamic and fixed) is charged from the trip cost including bonus, as the fee is charged on the final trip cost for the payment transaction itself.

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