Instant Bookings vs. Preorders: what drivers need to know

• Instant Bookings – for immediate ride requests.
• Preorders – for scheduled rides at a future time.

Instant bookings are requested when a customer needs a ride immediately. These bookings:

• Are assigned to drivers based on the Intelligent Queue Algorithm.

• Are available only to drivers within their working radius and the company's operational area.

• Trigger a short sound alert and a 10-second escalating ringtone when received.

• Appear in a green-colored screen in the app.

Preorders are scheduled rides that customers book in advance. These bookings:

• Are sent to 500 drivers within the company’s operational area, regardless of their current location.

• Can be received even if a driver is off-shift, unless the setting “Receive preorders while off shift” is disabled.

• Trigger a short sound alert and a 10-second escalating ringtone when received.

• Appear in a turquoise-colored screen in the app.

• Can be accepted immediately or later from the "Preorders" tab if the driver finds it suitable.

• Stay in the notification panel until manually removed, even if another driver accepts them.