Instant bookings vs. preorders: what drivers need to know

• Instant bookings – for immediate ride requests.
• Preorders – for rides scheduled in advance.

Instant bookings are created when a customer needs a ride right away. These requests:

• Are assigned to drivers via the Intelligent Queue Algorithm.

• Are shown only to drivers within their working radius and the company's operational area.

• Trigger a short sound alert and a 10-second escalating ringtone.

• Appear with a green screen in the app.

Preorders are scheduled rides that customers book in advance. These bookings:

• Are sent to 500 drivers within the operational area, regardless of their location.
• Can be received even if a driver is off shift (unless the "Receive preorders while off shift" setting is disabled).
• Trigger a short sound alert and a 10-second escalating ringtone.
• Appear with a turquoise screen in the app.
• Can be accepted immediately or later via the "Preorders" tab.
• Stay in the notification panel until manually removed, even if another driver accepts them.