What is driver's Estimated Time of Arrival (ETA)?
Yana Borisevich
Last Update 25 days ago
The system calculates the Estimated Time of Arrival (ETA) in minutes, showing how long it will take a driver to reach the customer’s pick-up location. This ETA is determined by Google Maps based on the physical locations of both the driver and the customer.
How ETA is calculated
When a customer requests a ride, the system shows the ETA of the closest available driver for the selected service.
Once the order is assigned to a driver via the intelligent queue algorithm, the system updates the ETA based on that driver’s actual location.
What happens if a driver is late?
If the driver does not reach the pick-up on time, the system starts counting the penalty time—the extra time beyond the initial ETA. For example:
📌 Expected arrival: 9 minutes after order acceptance
📌 Actual arrival: 1 minute late (total time: 10 minutes)
This data is recorded in the Operator App’s Booking History and can be used to enforce cancellation policies.