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Driver app

Last Update il y a un mois

How to get started with the Driver app Instant bookings vs. preorders: what drivers need to know What is driver's Estimated Time of Arrival (ETA)? How to not miss orders How to enable back-to-back rides

What is driver's Estimated Time of Arrival (ETA)?

Yana Borisevich

Last Update il y a un mois

The Estimated Time of Arrival (ETA) shows how many minutes it will take a driver to reach the customer’s pick-up point. This ETA is calculated by Google Maps based on the real-time locations of both the driver and the customer.

How ETA is calculated

  • When a customer requests a ride, the system shows the ETA of the closest available driver for the selected service.


  • Once the order is assigned to a driver via the intelligent queue algorithm, the ETA is updated to reflect the actual location of the assigned driver.

What happens if a driver is late?
If the driver does not reach the pick-up on time, the system starts counting the penalty time—the extra time beyond the initial ETA.

For example:

📌 Expected arrival: 9 minutes after order acceptance
📌 Actual arrival: 10 minutes (1 minute late)

This data is recorded in the Operator app’s booking history and can be used to enforce cancellation policies.

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